Staff

Management

Paula Redden

Paula Redden

Sales Manager
410 Reviews
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Tony Khoury

Tony Khoury

Sales Manager
65 Reviews
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Bob Hajjar

Bob Hajjar

Sales Manager
22 Reviews
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Eric Swindell

Eric Swindell

General Sales Manager
21 Reviews
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Mike Watson

Mike Watson

General Manager
1 Review
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Finance

Marsha Heiland

Marsha Heiland

Finance Manager
237 Reviews
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Anton Marienko

Anton Marienko

Finance Manager
32 Reviews
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Sales

Allan Lepler

Allan Lepler

Sales & Leasing Consultant
159 Reviews
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Bob Drake

Bob Drake

Sales & Leasing Consultant
81 Reviews
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Rick Stern

Rick Stern

Sales & Leasing Consultant
69 Reviews
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Charley Lawrence

Charley Lawrence

Sales & Leasing Consultant
37 Reviews
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Julie Richard

Julie Richard

Sales & Leasing Consultant
35 Reviews
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Kris Adams

Kris Adams

Sales & Leasing Consultant
26 Reviews
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Becky Vanbobo

Becky Vanbobo

Sales & Leasing Consultant
24 Reviews
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Dave April

Dave April

Sales & Leasing Consultant
14 Reviews
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Hunter Pierson

Hunter Pierson

Sales & Leasing Consultant
7 Reviews
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Ethan Garcia

Ethan Garcia

Sales & Leasing Consultant
3 Reviews
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Ray Jurewicz

Ray Jurewicz

Sales & Leasing Consultant
2 Reviews
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Service

James McIntyre

James McIntyre

Service Advisor
46 Reviews
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Mike Segien

Mike Segien

Service Manager
32 Reviews
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Steve St Onge

Steve St Onge

Service Advisor
5 Reviews
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Internet

Jill Colety

Jill Colety

BDC Team Lead
33 Reviews
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Drake Richter

Drake Richter

BDC Representative
33 Reviews
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Katie Jones

Katie Jones

Internet Representative
3 Reviews
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Parts

Nick Strong

Nick Strong

Parts Manager
4 Reviews
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Paula Redden

Paula Redden

Sales Manager
Dealership Experience 6 years 3 months
Industry Experience 17 years 3 months
My goal is to create not only a pleasant experience for you throughout your auto research/buying process but maintain a solid customer relationship with you after our initial interaction. I am located here at the Dover Honda location in Dover, NH. You can also find me on social sites including Facebook or visit www.go2paula.com. Please feel free to contact me directly at 603-609-1950 if you have any questions about your current Honda or a vehicle you may be interested in.
Recent Reviews

Jan 17, 2022

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This is the 4th car my husband and I have bought in 1.5...

This is the 4th car my husband and I have bought in 1.5 years from Dover Honda and specifically Dave April. Paula is always very attentive and Marsha, in finance, is so efficient that you're in and out in no time. Dave is great at answering questions even after the sale is final. The first time we went in we were just looking for an SUV for my husband but ended up leaving with a Pilot for my him and Dave got me the CRV in the color I wanted the next day. We are now loyal customers of Dover Honda and Dave for any future vehicle purchases

Jan 15, 2022

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Dover Honda had the vehicle my wife and I wanted so we...

Dover Honda had the vehicle my wife and I wanted so we drove from Maine to look at it and test drive it. We met with Ray Jurewicz in the showroom. He did a great job at getting us the trade in value that we wanted for our car. He was very helpful and we ended up driving the new car off the lot. I would recommend everyone to consider Dover Honda as their car dealership.

Dec 13, 2021

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This dealership has been outstanding in terms of quality...

This dealership has been outstanding in terms of quality and service. The sales folks like Paula and Hunter are knowledgeable and respond to your concerns. Well done team Dover Honda! Peter Mathieu

Nov 27, 2021

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I have been a loyal customer for over 25 years. I love my...

I have been a loyal customer for over 25 years. I love my Hondas and Dover Honda has always treated me right.

Nov 13, 2021

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This was our third Honda purchase at this Dealership....

This was our third Honda purchase at this Dealership. Excellent customer service and all questions answered. No high pressure sales, great attentiveness and very easy process from start to finish. Very pleased with our new 2022 Ridgeline.

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Marsha Heiland

Marsha Heiland

Finance Manager
Recent Reviews

Jan 17, 2022

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This is the 4th car my husband and I have bought in 1.5...

This is the 4th car my husband and I have bought in 1.5 years from Dover Honda and specifically Dave April. Paula is always very attentive and Marsha, in finance, is so efficient that you're in and out in no time. Dave is great at answering questions even after the sale is final. The first time we went in we were just looking for an SUV for my husband but ended up leaving with a Pilot for my him and Dave got me the CRV in the color I wanted the next day. We are now loyal customers of Dover Honda and Dave for any future vehicle purchases

Jan 15, 2022

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Julie is a beyond excellent salesperson! The whole sit...

Julie is a beyond excellent salesperson! The whole sit down, but a car, experience was so smooth and easy. She knew exactly what I was looking for, and helped me achieve my car payment goal! The Finance Manager was also great! Helped me with my financing, and another great asset to your store! I LOVE MY CAR! When it comes time to trade my car in and get a new one, Julie at Dover Honda is who I will go to see! 6 stars!

Dec 03, 2021

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Allon is honest, professional and very nice person. He...

Allon is honest, professional and very nice person. He showed us all leasing and buying options and answer our questions nicely. This is our 6th time leasing with Honda dealership and we highly recommend it.

Nov 30, 2021

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Al is a good guy. Honest & to the point. Al also let’s...

Al is a good guy. Honest & to the point. Al also let’s the product sell itself although he’s very knowledgeable about the product. I would recommend him & do business with him again.

Nov 01, 2021

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Very happy with the whole process. Rich stem was...

Very happy with the whole process. Rich stem was tremendous and very professional. A bit of a disappointment with regard to that couldn’t be done because lack of support. Needs to make an extra trip at a great inconvenience.

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Allan Lepler

Allan Lepler

Sales & Leasing Consultant
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Dealership Experience 6 years 4 months
Industry Experience 14 years
My wife and I recently relocated to the Seacoast to be near our new grandson. I have been selling the Honda brand for over 15 years. I know the cars and I know how to treat you right. I tell my customers “ I come with the car.” Come on in and see me. I’m sure I can make car buying a happy experience !
Recent Reviews

Jan 15, 2022

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Allan was wonderful. He was very knowledgeable about the...

Allan was wonderful. He was very knowledgeable about the vehicle and had a low pressure sales approach, which we appreciated. The entire experience was very pleasant and went smoothly from beginning to end. We would definitely use Allan and this dealership again in the future.

Dec 13, 2021

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Alan was great to work with. Professional, patient and...

Alan was great to work with. Professional, patient and helpful. On the phone prior to arriving answers all my questions. And, in person he was great!

Dec 13, 2021

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Mr. Leppler takes the stress out of buting/leasing...

Mr. Leppler takes the stress out of buting/leasing vehicles, so easy and professional to work with. This is my second time around with him, 3rd time on the way! Bill Mudrick

Dec 13, 2021

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Allan Lepler Was very professional and helpful. He...

Allan Lepler Was very professional and helpful. He explained everything to us before we bought the car and after we bought the car, he spent as much time as we needed him to, explaining the car features. We are grateful for his honesty and knowledge.

Dec 03, 2021

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Allon is honest, professional and very nice person. He...

Allon is honest, professional and very nice person. He showed us all leasing and buying options and answer our questions nicely. This is our 6th time leasing with Honda dealership and we highly recommend it.

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Bob Drake

Bob Drake

Sales & Leasing Consultant
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Dealership Experience 13 years 4 months
Industry Experience 22 years 5 months
Recent Reviews

Aug 28, 2021

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I had seen this vehicle online I wanted to purchase. I...

I had seen this vehicle online I wanted to purchase. I called Honda dover and spoke with Paula! When I arrived she greeting me and my wife I the parking lot and she showed the vehicle I was interested in, she has a great personality and we felt very comfortable purchasing the Honda Ridgeline at that time. Thanks again for making our visit to hands Dover a pleasurable and memorable experience.

Jun 14, 2021

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I came to Dover Honda looking to purchase a used Volvo. I...

I came to Dover Honda looking to purchase a used Volvo. I went home at the end of the day without a purchase agreement because I was on a tight schedule and my sale associate was incapable of doing anything in a timely manner. When I left they assured me that they would call me if the vehicle was purchased. Not only was the vehicle purchased but they did not tell me. I will not be coming back, I received the worst customer service possible and they were incredibly rude to not even give me a courtesy call. Never have I talked to Such rude people who Can’t even follow through with what they say to a customer

Dec 12, 2020

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Bob and team were great. We worked out most details...

Bob and team were great. We worked out most details before I left Ben arrived. My 3rd car with Dover Honda. Won’t go anywhere else.

Jun 13, 2020

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Paula and Bob were fantastic. They made the process easy...

Paula and Bob were fantastic. They made the process easy and fast and were responsive and helpful every step of the way! Getting into my new Pilot was a great experience and I love my new car!

Feb 28, 2020

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Paula worked with me for months to get the car that I...

Paula worked with me for months to get the car that I wanted! We emailed and spoke over the phone. She was incredibly helpful and thorough. I could not have had a better experience and I am thrilled with the outcome. Would definitely recommend her again and will be going back!

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Rick Stern

Rick Stern

Sales & Leasing Consultant
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Dealership Experience 14 years 4 months
Industry Experience 35 years
Recent Reviews

Nov 01, 2021

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Very happy with the whole process. Rich stem was...

Very happy with the whole process. Rich stem was tremendous and very professional. A bit of a disappointment with regard to that couldn’t be done because lack of support. Needs to make an extra trip at a great inconvenience.

Jan 23, 2021

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It was a very pleasant experience working with the team...

It was a very pleasant experience working with the team at Dover Honda. Paula was right there immediately to get it started, and she made feel relaxed. Rick worked with me on finding a car and went the extra to make it happen. Anton finished the deal with ease.

Jul 01, 2020

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Rick Stern and Dover Honda keep us coming back!

We have purchased several cars from Rick Stern at Dover Honda. We initiate a search for a new CRV by first calling Rick. He responds promptly, and answers all our questions about features and pricing on the latest models. If Dover doesn't have the exact car we're looking for, he'll find it for us. Our most recent car purchase went quickly & smoothly, thanks to Rick and Business Manager Marsha, unlike other dealerships we'd used where you were seemingly held hostage to a long, drawn out process. As older, tech-challenged folks, Rick made sure our settings were correct in the vehicle, and made a valiant attempt to educate us on using this car's latest features. Well done, Dover Honda!

Jun 26, 2020

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Rick Stern was prompt, knowledgeable and patient. I test...

Rick Stern was prompt, knowledgeable and patient. I test drove a car, liked it and bought it! This was the smoothest, easiest and fasrest car buying of my life! I look forward to an enjoyable Honda experience. Thank you Dover Honda.

Jun 08, 2020

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Outstanding New Hampshire Honda Dealer

Recently completed my second acquisition of a Honda Pilot Touring from Rick Stern at Dover Honda. The process was smooth, easy , quick & efficient. There was no high pressure and they were very fair on my trade-in allowance. The first time I dealt there was a purchase but this time I leased because the leasing deals were so good. I tried to compare proposed deals for the same car with 3 other NH Honda dealers- the experience with those other dealers was degrading at best and a complete waste of my time. Next time I will simply call Rick Stern.

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Tony Khoury

Tony Khoury

Sales Manager
Recent Reviews

Oct 01, 2021

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From the first step to the last step was handled with...

From the first step to the last step was handled with such care, professionalism and integrity. Highly recommend this team, this dealership and the very kind and capable hands of Julie! The best experience!

Aug 28, 2021

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From the second we walked in to the moment we walked out...

From the second we walked in to the moment we walked out with our new CRV - it was a painless and easy experience. Julie was so knowledgeable, easy to work with and most importantly- we felt no pressure or sales pitches thrown at us. Highly recommend!

Aug 15, 2021

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Dover Honda was my best car buying experience ever. And...

Dover Honda was my best car buying experience ever. And I've been around a long time. I was certain, at every step, that I was being treated fairly. These folks are the most professional in the business. They seem to have designed structured process that works very smoothly.

Jun 19, 2021

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Julie Richard was super. She was very patient with us and...

Julie Richard was super. She was very patient with us and answered all our questions. We didn’t feel rushed to make a decision. We were impressed with her professionalism and kindness. She told us to feel free to call her anytime if we had any questions.

Jun 19, 2021

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Julie Richard was so much fun to work with. She was...

Julie Richard was so much fun to work with. She was professional, patient and helpful. She answered all my questions. Best car buying experience ever and I made a new friend!!! Highly recommend Julie and Dover Honda if you are looking for a car.

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James McIntyre

James McIntyre

Service Advisor
Recent Reviews

Nov 28, 2020

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The team at Dover Honda always meets and exceeds my needs...

The team at Dover Honda always meets and exceeds my needs and expectations. This is the reason why I will always come back to buy my Honda’s from them.

Jun 05, 2020

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When I responded to a letter I received regarding early...

When I responded to a letter I received regarding early turn in of my lease vehicle, Paula contacted me to discuss what I was considering. I explained I wasn’t sure whether I should go to a new lease or buy out my lease. Through phone contact and emails Paula presented my options along with explanation so I could make the best decision. There was no pressure, just reassurance. That is gold to me! When I met with Paula to finalize my decision, it was obvious the care and time put into a safe and social distanced environment! We went over financials again to be sure. It was a very professional, calm, humorous and easy process. Thank you Paula! When Karen Campbell took over the transition to a new lease, she picked up where Paula left off. We discussed colors, options, documents, etc. Thank you Karen. I so appreciate everyone at Dover Honda for always stepping up to the plate! Always the best!

May 05, 2020

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Great Experience

Cody was very knowledgeable, helpful and respectful of all my needs while buying my car. The process was relatively quick - even for a very busy day at the dealership. I had been contemplating a trade for the new 2020 Pilot and he was great in getting me into the car I wanted.

Feb 11, 2020

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Paula is amazing. She worked with me via messenger on her...

Paula is amazing. She worked with me via messenger on her day off and had the car I wanted before I even arrived at the dealership. A++++

Jan 11, 2020

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Rick Stern did I a great job of taking back my 2018...

Rick Stern did I a great job of taking back my 2018 Accord EX-L and getting me into a 2019 CRV EX-L. I told him what I could pay and willing to put down. Very good experience! The reason I wanted to swap the Accord, was due to a number of rattles in the cabin; dash, rear deck, headliner, and lumbar support. I had the car in 6 different times to have it fixed under warranty, and I had enough. Luckily Rick was able to accommodate and work out a deal for both us.

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Charley Lawrence

Charley Lawrence

Sales & Leasing Consultant
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Industry Experience 22 years
Buying a car should be easy and fun and that is where I come in. Let me bring the excitement back into getting you into the right vehicle. I am here for you!
Recent Reviews

May 07, 2021

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Charley went above and beyond for us! I was busy working...

Charley went above and beyond for us! I was busy working as a bedside nurse during the pandemic, and needed a newer vehicle, STAT. Charley found the very specific model I was looking for, and in time for me to get safely to my next shift. The process was smooth, the service was outstanding. The least stressful car buying experience of my life! Thank you!

Mar 24, 2021

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I have purchased many cars in my lifetime and it has...

I have purchased many cars in my lifetime and it has always been an anxiety-filled experience, mostly on my part. Charley set me at ease and gave me exactly what I wanted (and needed). There was no pressure, and he was extremely nice. I will make it a point to tell everyone to go see Charley at Dover Honda. Thank you, Charley! I love my new car!

Nov 04, 2020

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I highly recommend Charles Lawrence, a sales Professional...

I highly recommend Charles Lawrence, a sales Professional at Dover Honda. My experience was outstanding. If you are interested in buying a Honda vehicle I am confident you will be completely satisfied to meet with Charles Lawrence. In a word he is the best. He is pleasant, knowledgeable, straightforward and stress-free. Customer service is absolutely his top priority. He is committed and will do whatever it takes to answer all your questions and concerns. On a scale of 1 to 10 Charles Lawrence is an 11 in every category - price, information, customer service, value - from start to finish.

Sep 26, 2020

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Was in the market for a used Sienna limited premium. Was...

Was in the market for a used Sienna limited premium. Was able to work with Charles with zero pressure and he is a genuine guy. I really enjoyed working with Charles and am glad we were able to strike a deal on a really nice vehicle. Tony the used car manager was also a solid guy to work with during negotiations and between the two of them they went above and beyond to give me a fair price. My thanks to both of them.

Feb 23, 2020

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Best Car Experience Ever

First time I've been there. I will go back there every time from now on! I decided to lease a car and started the process on line. Then I went to the dealership and met a salesman, Charley. Probably one of the friendliest salesmen I've met and, believe it or not, completely upfront and honest with numbers, etc.! The dealership offered a great deal and I accepted it right off. The rest of the process was even easier and for the first time ever, I felt like I was treated not only as an adult, but a valued customer! I have already recommended the dealership to some friends and I will definitely be a return customer! Seriously, the best car experience ever!

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Julie Richard

Julie Richard

Sales & Leasing Consultant
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Dealership Experience 1 years 1 months
Industry Experience 1 years 7 months
Follow me on Facebook! https://www.facebook.com/julieatdoverhonda/
Recent Reviews

Jan 15, 2022

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Made it very simple and easy very awesome! Helped me with...

Made it very simple and easy very awesome! Helped me with everything i needed to know!

Jan 15, 2022

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Julie is a beyond excellent salesperson! The whole sit...

Julie is a beyond excellent salesperson! The whole sit down, but a car, experience was so smooth and easy. She knew exactly what I was looking for, and helped me achieve my car payment goal! The Finance Manager was also great! Helped me with my financing, and another great asset to your store! I LOVE MY CAR! When it comes time to trade my car in and get a new one, Julie at Dover Honda is who I will go to see! 6 stars!

Jan 01, 2022

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Julie helped our son with his first car purchase. She was...

Julie helped our son with his first car purchase. She was wonderfully patient, listened to what he liked, wanted and needed and found him the perfect car that fit everything within his budget. She offered much information and made it a great experience.

Dec 20, 2021

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Nothing negative to say, everyone treated me like I was a...

Nothing negative to say, everyone treated me like I was a long time friend. I felt completely comfortable through the entire sale because of the kindness and professionalism of Julie! She is the best!! This is the second time we’ve worked with Anton and we were so excited to see him. He is so easy to work with, he doesn’t waste our time, and makes sure we understand everything he’s telling us!

Dec 16, 2021

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Because I had such a wonderful experience in my first car...

Because I had such a wonderful experience in my first car purchase at Dover Honda I decided to go back again for my second purchase. Everyone is so helpful and friendly with no sales pressure. But I knew I could trust and count on Julie to help me. The car I wanted wasn’t on the lot, but within minutes Julie located one! She was just as excited for me as I was! It was soon delivered to the dealership and the following day I was to pick it up! Julie handled everything so smoothly and professionally! But it’s her Beautiful friendly personality that makes her shine bright! I would highly recommend Julie to my family and friends! Dover Honda Rocks!

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Jill Colety

Jill Colety

BDC Team Lead
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Dealership Experience 5 years 11 months
Recent Reviews

Apr 16, 2021

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Dover Honda was a pleasure to work with. At every point,...

Dover Honda was a pleasure to work with. At every point, I felt that I was heard and respected. Paula was pleasant, competent, and knowledgeable. I often go into buying a car being indecisive and throughout the entire process, Kris was able to answer my questions and if he did not have the answers, he promptly followed up. I would not hesitate to purchase another vehicle from Dover Honda.

Mar 15, 2021

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Paula was great. There was a mix-up with the internet...

Paula was great. There was a mix-up with the internet sales team, and she did everything to make sure I had a great experience. I love my 2021 Odyssey! Paula, Caitlin, and Marsha are a great team! Thank you so much!

Mar 01, 2021

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LOVE Dover Honda and its friendly and knowledgable staff....

LOVE Dover Honda and its friendly and knowledgable staff. This is our second purchase from Dover Honda and we will keep going back and definitely recommend dealership to others. A special thanks and shout out to Becky, Paula, Marsha and Jill who helped me purchase my first new car (Feb. 2021). I love my CR-V Hybrid! Thank you, Dover Honda! I am one happy customer! ~JR

Mar 04, 2020

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First Time Honda Buyer

It was an easy and pleasant experience from the researching of my new Ridgeline to the final step of financing. Kudos to Dover Honda for having a friendly and professional team. Highly recommended!

Jan 18, 2020

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Prior to today, I would have chosen to undergo root canal...

Prior to today, I would have chosen to undergo root canal than set foot into a dealership. I’ve had horrible experiences that have made me wish I could order a car from Amazon. Paula went out of her way to make sure my children were occupied and content, not to mention played no games AT ALL from the beginning of our experience to the very end. I highly recommend working with her.

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Drake Richter

Drake Richter

BDC Representative
Recent Reviews

Nov 13, 2021

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This was our third Honda purchase at this Dealership....

This was our third Honda purchase at this Dealership. Excellent customer service and all questions answered. No high pressure sales, great attentiveness and very easy process from start to finish. Very pleased with our new 2022 Ridgeline.

Aug 28, 2021

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Drake and Hunter were extremely prompt in responding to...

Drake and Hunter were extremely prompt in responding to my questions about the 2022 Honda Insight. They helped schedule a test drive and within two days, I closed on the car. I am very comfortable with my purchase and was impressed with their customer service. I intended to finance through Honda, but Anton, without any prompting on my part, found a better interest rate on my financing through a local credit union. Paula introduced herself after the sale and was kind to offer Honda's services if any issues arose with the Insight. Thank you Dover Honda!

May 11, 2021

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Dover Honda was a pleasure to work with. I requested a...

Dover Honda was a pleasure to work with. I requested a quote on a new Pilot they had in stock, and they got back to me quickly with a fair price. We negotiated a little bit and found common ground. I was able to head to the dealership the following morning to pick up the vehicle (was thrilled I wasn't rushed to take delivery right away like many dealers push these days). Everyone I worked with was outstanding and helpful. I would have liked a little more money for my trade, but overall I'm happy with the deal we made and the service they provide. Even though Dove Honda is not exactly in my backyard, I plan on returning to them for another vehicle when my lease is up.

Feb 28, 2020

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This was my first Honda experience and couldn't ask for a...

This was my first Honda experience and couldn't ask for a better and smoother process. From the beginning with the Internet team Drake and Jeni to Becky my sales individual who held my hand to Marsha in finance with the final touches. It was nice that my dog could come in as well and be part of the process. I am looking forward to the future with continued business.

Feb 22, 2020

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New Car Purchase

Excellent experience (normally dreaded) which began at the initial contact with online submittal, email and phone call with Drake Richter through the sales process with John Renaud and Marsha Heiland.

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Anton Marienko

Anton Marienko

Finance Manager
Recent Reviews

Jan 15, 2022

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Made it very simple and easy very awesome! Helped me with...

Made it very simple and easy very awesome! Helped me with everything i needed to know!

Dec 20, 2021

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Nothing negative to say, everyone treated me like I was a...

Nothing negative to say, everyone treated me like I was a long time friend. I felt completely comfortable through the entire sale because of the kindness and professionalism of Julie! She is the best!! This is the second time we’ve worked with Anton and we were so excited to see him. He is so easy to work with, he doesn’t waste our time, and makes sure we understand everything he’s telling us!

Dec 13, 2021

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Julie was a pleasure to work with and made our car buying...

Julie was a pleasure to work with and made our car buying experience easy and comfortable. We searched for a new car for weeks after totaling our vehicle and Dover Honda was the only dealership that was local, reasonable, and helpful and we found an amazing 5 year old vehicle that literally feels brand new. The previous owner did all their service through Dover Honda and we will too. Thank you Julie and Dover Honda!

Dec 13, 2021

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This dealership has been outstanding in terms of quality...

This dealership has been outstanding in terms of quality and service. The sales folks like Paula and Hunter are knowledgeable and respond to your concerns. Well done team Dover Honda! Peter Mathieu

Nov 30, 2021

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This was our very first Honda purchase. Julie was very...

This was our very first Honda purchase. Julie was very welcoming and went above and beyond to assist us in meeting our needs. There were no high sale pitches. She took the time to truly listen and helped us find what we were looking for. She remained courteous and professional the entire time. Our vehicle needed to be ordered which took a few weeks. Julie's communication through this process was superb. Upon picking up our car and finalizing the purchase, the entire staff that we came in contact with went above and beyond to make sure we had all questions answered and that we were completely satisfied before driving away. Dover Honda also has some fun added celebratory surprises that added to the joy of being a first time buyer with them. I highly recommend Dover Honda, I can't say enough about how thrilled we are with our experience. Thank you Dover Honda!

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Mike Segien

Mike Segien

Service Manager
Recent Reviews

Dec 13, 2021

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I experienced the most embarrassing and disrespectful...

I experienced the most embarrassing and disrespectful customer service o loop experience this afternoon. After nearly 15 years of doing business with Dover Honda I have had one of the most embarrassing experiences at the Dover, NH Honda service center. As I prepared to leave with my car I proceeded to pay for the work rendered. St that moment I realized that I had forgotten my wallet at home. I asked the nice lady at the register if I could call her with my debit card information. All my personal information was in the system and that they should know I live just down the street. She politely agreed and provided me with her direct line. As I proceeded to leave the service Manager stopped me and told me that he could not allow me to leave the property without payment in full, using the analogy of you can’t go to Best Buy and leave with their merchandise without payment by just walking out. Basically, in front of other customers and fellow employees he called me a thief!! Extremely embarrassing!!! He made no initial attempts to help. As service manager you should helping customers not policing them! Fortunately, my wife was able to drive over with my wallet.

Sep 19, 2021

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Allan was very, friendly, helpful and patient! This was...

Allan was very, friendly, helpful and patient! This was my first experience with Dover Honda. It was great!

Sep 27, 2020

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Friendly, knowledgeable, make you feel comfortable, no...

Friendly, knowledgeable, make you feel comfortable, no pressure. Cody was amazing to work with! Made the process smooth and quick, and fun! Highly recommended dealership!

Apr 03, 2020

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Excellent service

I am extremely happy with everyone at Dover Honda. Paula Redden contacted me because I showed interest in possibly purchasing a 2019 Honda CR-V. Paula was outstanding knowledgeable and helpful. I worked with Karen Campbell who was also outstanding and because of these people I decided to purchase this car unsceen due to the coronavirus. We were able to make the deal within the same day and also the finance person was outstanding and did a great job putting the paper work together. Karen Campbell was willing to bring the car to Conway NH where I live because of difficulties of me going to Dover. All paperwork was ready for me to sign and done properly. A+ for the whole crew. I also received a welcome from Eric Swindell and Service Mike Segien. This is my 2nd Honda CR-V I have bought from Dover Honda and I would recommend friends/Family to see them if they are looking for a car. Thanks for your great service. I truly love the car and look forward to many years of driving it.

Feb 21, 2020

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Cody and Eric are the best!!

Completely disregard that I got the best price on my new 2020 Pilot at Dover Honda. They did give me the price I was quoted online for the exact car I wanted in the color I chose and added the roof crossbars we needed for our ski rack. We leased the car on the Saturday before President's Day and when we picked it up that week, everything was DONE. They handled the registration, talked to the Insurance Company and coordinated with Parts & Service to get the bars installed before we picked it up. We drove just under an hour from Andover, MA because someone we knew in Dover recommended them and we're very happy we did! Eric made everyone feel like family and Cody was a true professional who knew the answer to everything we asked about the car. He even picked us up at the Train Station when he delivered the car. Thank you to everyone there for making this truly the easiest car purchase I've ever had!

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Kris Adams

Kris Adams

Sales & Leasing Consultant
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Dealership Experience 4 years
Industry Experience 4 years
I have plenty of experience in regards to customer relationships. I am not your "typical sales guy" but more so an advocate for you, my customer, in making sure you have the best experience during your visit with me. Reach out any time if there's a vehicle you might be interested in or you have any questions overall.
Recent Reviews

Nov 27, 2021

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I have been a loyal customer for over 25 years. I love my...

I have been a loyal customer for over 25 years. I love my Hondas and Dover Honda has always treated me right.

Oct 16, 2021

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I worked with Kris today (wish I had him for the last 2...

I worked with Kris today (wish I had him for the last 2 purchases!) and drove home in my third Honda HRV. Paula is always warm, welcoming, and there to help with answers. It definitely feels like family and it’s refreshing to see familiar faces when you go back for another purchase, especially in today’s job market. Thank you all for doing what you do!

Sep 15, 2021

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we had bought a previous vehicle at dover honda using...

we had bought a previous vehicle at dover honda using paula as our sales person. she did such an excellent job, that we returned to the dealership to purchase a new car. prior to our visit we had contacted paula and made an appointment. it was like rekindling an old friendship, paula was completely prepared , extremely knowledgeable, kind , patient and thorough. she also had kris present to assist us--- he was very effective, and personable.. well done. your dealership is outstanding and we always tell our friends about your super service. peter and kathy o'rourke

Aug 28, 2021

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Thank you for an awesome experience at Dover Honda! Car...

Thank you for an awesome experience at Dover Honda! Car buying has such an awful reputation, but Paula and her team, (Kristopher and Marsha) made the experience quick and painless. Thanks, again…..enjoying our new ride :).

May 30, 2021

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We’ve bought our 5th Honda from Dover Honda, 4 of em from...

We’ve bought our 5th Honda from Dover Honda, 4 of em from Paula or salesmen under her direction. Paula and her team listen to what our needs are as our family changes and helps us make the right decision on which vehicles is best suited for us.

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Becky Vanbobo

Becky Vanbobo

Sales & Leasing Consultant
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Dealership Experience 2 years 4 months
Industry Experience 2 years 4 months
When I am not at work I am home with my loving family BBQing in the backyard with our pup or out and about to see new sights. When I am at work, I am here for you! Let me help you with the purchase of your next vehicle, no stress, no pressure.
Recent Reviews

Nov 13, 2021

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This was our third Honda purchase at this Dealership....

This was our third Honda purchase at this Dealership. Excellent customer service and all questions answered. No high pressure sales, great attentiveness and very easy process from start to finish. Very pleased with our new 2022 Ridgeline.

Sep 13, 2021

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Becky and Paula were extremely helpful and flexible,...

Becky and Paula were extremely helpful and flexible, helping me trade in my Subaru for a brand new HR-V. Thanks Becky!

Jun 14, 2021

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In February, I came in to your dealership to test drive a...

In February, I came in to your dealership to test drive a 2021 Ridgeline. My salesperson was Becky who was a pleasure to deal. I also met briefly with Paula and enjoyed meeting with her. As a result my comfort level with the two of them, I decided to purchase a Ridgeline from your dealership even though there are other Honda dealers closer to home. Since the 2021's were just arriving at dealerships and the trim and color I wanted was not available, Becky told me that she would let me know when you had one coming in the trim and color I wanted. On March 22, Becky called to let me know they would have the trim and color I wanted coming in the next month. We agreed to a price and I provided a credit card to place a down payment. In April, Becky contacted me to let me know the vehicle would be built sometime between April 11 and 18 and should arrive three weeks after that. Finally on June 7, I get a call from Becky to let me know my vehicle had just arrived and was being unloaded. But then the kicker, the price was going to be $3,200 more than we agreed to on March 22. I told her I would not be buying if it wasn't going to be for the agreed to price in March. I asked to speak with a manager. She told me that Eric, the general sales manager was not in that day but he would be in the following day and that he would call me that morning. Eric never called. My mistake was never asking for a bill of sale in March. My credit card deposit was never processed. While I understand the market changed considerably because of semiconductor chip shortages, I expected and put my faith in the dealership honoring the price that had been agreed to in March. Apparently you put profits over a good faith deal. Neither you nor I were responsible for the delays and your cost did not change. The only thing that changed was how much more you could make by selling the vehicle to someone else. What started out as a very positive and trusting relationship turned very negative as a result of your decision to not honor the deal we agreed to and then to add insult to injury, Eric did not give me the courtesy of a call back.

May 02, 2021

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Paula and Becky were great and very help! Took the time...

Paula and Becky were great and very help! Took the time to make sure I was comfortable and the car was just what I wanted! Thank you very much!

Mar 01, 2021

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LOVE Dover Honda and its friendly and knowledgable staff....

LOVE Dover Honda and its friendly and knowledgable staff. This is our second purchase from Dover Honda and we will keep going back and definitely recommend dealership to others. A special thanks and shout out to Becky, Paula, Marsha and Jill who helped me purchase my first new car (Feb. 2021). I love my CR-V Hybrid! Thank you, Dover Honda! I am one happy customer! ~JR

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Bob Hajjar

Bob Hajjar

Sales Manager
Recent Reviews

Oct 01, 2021

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From the first step to the last step was handled with...

From the first step to the last step was handled with such care, professionalism and integrity. Highly recommend this team, this dealership and the very kind and capable hands of Julie! The best experience!

Jun 17, 2021

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Appreciated not being pushed into my sale.Julie was...

Appreciated not being pushed into my sale. Julie was professional, well informed of Honda’s Vehicles. Was friendly & very helpful. She went and provided vehicles to drive. You are a valuable saleswoman to this dealership. Bob was direct & fair through with my trade in with 18,304 miles, like new, 2018 Honda CRV!

May 30, 2021

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I’ve been doing business with Dover Honda for almost a...

I’ve been doing business with Dover Honda for almost a decade and I just keep coming back! Paula has a great attention to detail and it’s nice to see a manager step onto the sales floor and work just as hard as their staff to make sure everyone is happy and the deal goes smooth.

Nov 03, 2020

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Overall team experience here. Dave April was my sales...

Overall team experience here. Dave April was my sales person, but the whole team supported everyone. From food offerings by Paula in sales at just the right time, to check in's by Bob in management, to the finance department and Marsha taking time to find info about maintenance plans while Dave was busy with another customer, the whole team seemed to support each other. Be sure to do your research and have a price in mind when you start talking. A lot of additional warranties are offered and can be very valuable if you know what you need and how it all fits together. My vehicle is highly warrantied, which did add some significant costs up front, but as I drive 30k miles per year, those warranties are so worth it to me! I appreciated the explanations of those warranties from Dave and from Marsha.

Aug 15, 2020

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Awesome sales experience and a great deal!

These folks gave me by far the best price for my trade and the vehicle I purchased.The actual transaction process was quick and painless. And the deal details were exactly what they told me they would be during phone and email negotiations.

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Eric Swindell

Eric Swindell

General Sales Manager
Recent Reviews

Oct 01, 2021

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From the first step to the last step was handled with...

From the first step to the last step was handled with such care, professionalism and integrity. Highly recommend this team, this dealership and the very kind and capable hands of Julie! The best experience!

May 10, 2021

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From beginning to end, each member who assisted me was...

From beginning to end, each member who assisted me was kind and eager to help with anything I needed. It began over the phone and they made sure when I got to the dealership it was effortless and quick. A pleasure to business with. I will visit again!

Feb 20, 2021

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We had a Great experience. The attention to our needs...

We had a Great experience. The attention to our needs regarding our new vehicle purchase was superb. No pressure and quick delivery of our new car. They even moved up the pick up time by 2+ hours due to a snow storm.

May 08, 2020

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Excellent Service

Becky and Paula made my experience easy and enjoyable. I am very happy with our new CRV. I will be going back to Honda for all my future needs.

Apr 03, 2020

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Excellent service

I am extremely happy with everyone at Dover Honda. Paula Redden contacted me because I showed interest in possibly purchasing a 2019 Honda CR-V. Paula was outstanding knowledgeable and helpful. I worked with Karen Campbell who was also outstanding and because of these people I decided to purchase this car unsceen due to the coronavirus. We were able to make the deal within the same day and also the finance person was outstanding and did a great job putting the paper work together. Karen Campbell was willing to bring the car to Conway NH where I live because of difficulties of me going to Dover. All paperwork was ready for me to sign and done properly. A+ for the whole crew. I also received a welcome from Eric Swindell and Service Mike Segien. This is my 2nd Honda CR-V I have bought from Dover Honda and I would recommend friends/Family to see them if they are looking for a car. Thanks for your great service. I truly love the car and look forward to many years of driving it.

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Dave April

Dave April

Sales & Leasing Consultant
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Dealership Experience 2 years
Industry Experience 11 years 5 months
Hi everyone - Looks like you might be in the market for a new car or truck if your reading my bio. Let me know how I can help and I will gladly do so. I have been in the business for about 12 years. I like to golf in my spare time. I have been married to my wonderful wife Karen going on 21 years. We have 2 great kids, Bella and Colby.
Recent Reviews

Jan 17, 2022

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This is the 4th car my husband and I have bought in 1.5...

This is the 4th car my husband and I have bought in 1.5 years from Dover Honda and specifically Dave April. Paula is always very attentive and Marsha, in finance, is so efficient that you're in and out in no time. Dave is great at answering questions even after the sale is final. The first time we went in we were just looking for an SUV for my husband but ended up leaving with a Pilot for my him and Dave got me the CRV in the color I wanted the next day. We are now loyal customers of Dover Honda and Dave for any future vehicle purchases

Feb 21, 2021

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I had a great experience with a very helpful dealer who...

I had a great experience with a very helpful dealer who was able to answer any questions I had. I would tell anybody to visit dover honda

Feb 17, 2021

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Kudos to Mr. David April , Mr. Jay Calixto and the rest...

Kudos to Mr. David April , Mr. Jay Calixto and the rest of Dover Honda for making things happen for my husband, who surprised me a CRV on Valentines Day (Feb 2021). It was the best surprise I ever received. Thank you so much David for helping him and for informing me of all the features of the vehicle even thought I am still crying and shocked. You guys rock! I am so happy with my vehicle and I feel more safe specially for my babies. Keep up the good work. Stay safe!

Jan 30, 2021

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After two very negative experiences at other Honda...

After two very negative experiences at other Honda Dealerships, David April, who is helpful and nice guy along the other folks at Dover Honda, made this a straightforward and easy experience. Very appreciative of their efforts!

Dec 18, 2020

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Bought a brand new Honda Oddyess. The sales team was...

Bought a brand new Honda Oddyess. The sales team was friendly and over the top helpful. I was so excited until I actually started driving the car. This car has had more problems and malfunctions than and old used car. It is only 6 months old and has never functioned properly and the service department says they can not find anythinf wrong with it and treated me like I was making everything

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Hunter Pierson

Hunter Pierson

Sales & Leasing Consultant
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Dealership Experience 1 years 7 months
Industry Experience 1 years 8 months
Putting Dreams in Driveways.
Recent Reviews

Dec 13, 2021

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This dealership has been outstanding in terms of quality...

This dealership has been outstanding in terms of quality and service. The sales folks like Paula and Hunter are knowledgeable and respond to your concerns. Well done team Dover Honda! Peter Mathieu

Aug 28, 2021

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Drake and Hunter were extremely prompt in responding to...

Drake and Hunter were extremely prompt in responding to my questions about the 2022 Honda Insight. They helped schedule a test drive and within two days, I closed on the car. I am very comfortable with my purchase and was impressed with their customer service. I intended to finance through Honda, but Anton, without any prompting on my part, found a better interest rate on my financing through a local credit union. Paula introduced herself after the sale and was kind to offer Honda's services if any issues arose with the Insight. Thank you Dover Honda!

May 11, 2021

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The Dover team of Paula, Hunter and Ronnie made my car...

The Dover team of Paula, Hunter and Ronnie made my car buying experience a truly positive one. Highly recommend you give them the opportunity for your next car purchase.

Apr 08, 2021

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Great people to work with. Felt very welcomed and very...

Great people to work with. Felt very welcomed and very happy with my purchase. Paula and Hunter where perfect! I will recommend this dealership to everyone I know!

Mar 28, 2021

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Dover Honda was fabulous, friendly, and efficient in...

Dover Honda was fabulous, friendly, and efficient in assisting me in purchasing my vehicle. Paula was warm and welcoming upon my entrance and Hunter was very quick about my purchase details and accommodating towards my needs. Thank you for making my car buying experience a pleasant one!!!

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Steve St Onge

Steve St Onge

Service Advisor
Recent Reviews

May 13, 2021

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I went in for an oil change on my 2018 Honda Fit and left...

I went in for an oil change on my 2018 Honda Fit and left having bought a new CR-V, my second, new vehicle from Dover Honda. Just like last time, it was a pleasure dealing with everyone at Dover Honda from the receptionist to Julie Richard in Sales and Steve in the Service Department. My questions were answered and the new features on my vehicle were explained to me. Easy peasy. Love my new car! :)

Oct 17, 2019

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very professional

Good service, with careful attention to detail, as well as low pressure salesmanship and a willingness to answer all questions. Plan to bring new car into this dealership for all future servicing.

Oct 15, 2019

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Happy with Dover Honda!

I recommend Dover Honda very highly for buying a car. This is my 3rd Honda that I bought from them and have always been pleased with their sales people and service. Rick Stern is a great salesman offering a wealth of knowledge and friendly service.

Apr 14, 2019

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Had a lot of fun buying a new car!

I enjoyed the easy, laidback customer service at Dover Honda. Every staff member involved was pleasant and kind. We traded in 2 cars and then drove several cars to determine which model to buy. The whole Honda team was very patient in helping me make my decision. Drove home in a brand new 2019 CRV EX!!

Dec 14, 2018

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Too many not so great experiences.

The phone system is totally inadequate. It takes forever for anyone to answer the phone. I had to leave a message asking for a price quote for snow tires and no one returned my call. I was at the dealership for almost three hours for an oil change. They accidentally changed it twice. When I bought the car they mistakenly charged me Maine sales tax and it took almost a week to get my money back. They gave me a special go to guy because I was so dissatisfied. It took him four days to return my call. Also when I purchased the automobile I did not receive any price break, even though I paid cash. I changed dealerships and found out how it is supposed to work.

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Nick Strong

Nick Strong

Parts Manager
Dealership Experience 19 years 5 months
Industry Experience 19 years 5 months
Recent Reviews

Feb 21, 2020

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Cody and Eric are the best!!

Completely disregard that I got the best price on my new 2020 Pilot at Dover Honda. They did give me the price I was quoted online for the exact car I wanted in the color I chose and added the roof crossbars we needed for our ski rack. We leased the car on the Saturday before President's Day and when we picked it up that week, everything was DONE. They handled the registration, talked to the Insurance Company and coordinated with Parts & Service to get the bars installed before we picked it up. We drove just under an hour from Andover, MA because someone we knew in Dover recommended them and we're very happy we did! Eric made everyone feel like family and Cody was a true professional who knew the answer to everything we asked about the car. He even picked us up at the Train Station when he delivered the car. Thank you to everyone there for making this truly the easiest car purchase I've ever had!

Oct 09, 2019

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Great Experience

Rarely do I drive out of a dealership feeling confident or comfortable with the deal I just made. My experience with Dover Honda was different..it was great, and I feel that I got a very good trade for my vehicle, and a very attractive lease on my 2019 Honda Pilot. From the salesman Jesse to the Finance person Marsha and service department, everyone was friendly and helpful. Because I am a Florida resident, the paperwork was a little tricky, but Jesse and Marsha took care of everything and made it look easy. Just an overall pleasant experience and I highly recommend Dover Honda. Don M Vero Beach, FL/Kittery Point, ME

Sep 08, 2019

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excellant service

all my dealings at dover honda has been great. the buying process of a new cars is stressful.dealing with John Renaud was the best in all my years of buying cars.he went out of his way to allow us to take the passport home allowing my wife to test driving it in the garage. this made her feel better knowing she could accomplish this.I would recommend him to my friends,

Aug 17, 2019

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Great Dealership selling Great Vehicles.

Long relationship with dealership, always been happy with Sales and Service. Modern clean surroundings with well trained sales people and technicians. As I always tell my friends a great place to do business.

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Ethan Garcia

Ethan Garcia

Sales & Leasing Consultant
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Dealership Experience 8 months
Industry Experience 8 months
I have been in the retail industry for several years. Please reach out if there is anything I can help you with when it comes to your vehicle needs.
Recent Reviews

Oct 19, 2021

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Ethan was very helpful in placing an order for our car....

Ethan was very helpful in placing an order for our car. We appreciate the promised updates as we anxiously await the November arrival

Oct 07, 2021

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This is my fourth lease with Dover Honda. I always have...

This is my fourth lease with Dover Honda. I always have experienced the best, courteous, professional service, whether I went to the dealership for sales or service department. I plan to go back there for my fifth and I recommend it to friends and family.

Jun 14, 2021

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I came to Dover Honda looking to purchase a used Volvo. I...

I came to Dover Honda looking to purchase a used Volvo. I went home at the end of the day without a purchase agreement because I was on a tight schedule and my sale associate was incapable of doing anything in a timely manner. When I left they assured me that they would call me if the vehicle was purchased. Not only was the vehicle purchased but they did not tell me. I will not be coming back, I received the worst customer service possible and they were incredibly rude to not even give me a courtesy call. Never have I talked to Such rude people who Can’t even follow through with what they say to a customer

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Katie Jones

Katie Jones

Internet Representative
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Dealership Experience 1 years 9 months
Recent Reviews

Oct 26, 2020

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This was the most positive car-buying experience my...

This was the most positive car-buying experience my husband and I have ever had. Becky was so amazing to work with - she knew every detail and feature of the cars and she made the whole experience so pleasant. We were happy with the price we paid for our new car and can confidently recommend Dover Honda.

Jul 30, 2020

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I had an awesome experience from the moment I walked in...

I had an awesome experience from the moment I walked in the door. I traded in my 2006 honda odyssey for a 2018 kia soul. The size downgrade was over due and Caitlin made it a smooth transition. Thank you so much!

May 24, 2020

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Dover Honda was the best car dealership we’ve ever dealt...

Dover Honda was the best car dealership we’ve ever dealt with. Our sales person Jesse French was extremely knowledgeable and absolutely no pressure! He never made us feel rushed yet once we decided on the car, he got us through the entire process in just a couple of hours!! Paula and several other members of this dealership stopped by to introduce themselves and everyone there made us feel so very welcome. Thank you Jesse for being such a pleasure to work with and thank you to everyone else at Dover Honda for making the car buying experience so enjoyable. I work at a large local hospital and will be more than happy to recommend your dealership to any of my fellow employees who may be looking to purchase a new car. Thanks again!

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Ray Jurewicz

Ray Jurewicz

Sales & Leasing Consultant
Recent Reviews

Jan 15, 2022

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Dover Honda had the vehicle my wife and I wanted so we...

Dover Honda had the vehicle my wife and I wanted so we drove from Maine to look at it and test drive it. We met with Ray Jurewicz in the showroom. He did a great job at getting us the trade in value that we wanted for our car. He was very helpful and we ended up driving the new car off the lot. I would recommend everyone to consider Dover Honda as their car dealership.

Jul 26, 2021

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Paula, Ray and Anton were great to work with. They found...

Paula, Ray and Anton were great to work with. They found me the exact vehicle I was looking for and made purchasing the vehicle a pleasant experience. It was quick and seamless with no issues. I would highly recommend Dover Honda. Thanks again! John

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Mike Watson

Mike Watson

General Manager
Recent Reviews

Oct 01, 2021

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From the first step to the last step was handled with...

From the first step to the last step was handled with such care, professionalism and integrity. Highly recommend this team, this dealership and the very kind and capable hands of Julie! The best experience!

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