We have purchased several cars from Rick Stern at Dover Honda. We initiate a search for a new CRV by first calling Rick. He responds promptly, and answers all our questions about features and pricing on the latest models. If Dover doesn't have the exact car we're looking for, he'll find it for us. Our most recent car purchase went quickly & smoothly, thanks to Rick and Business Manager Marsha, unlike other dealerships we'd used where you were seemingly held hostage to a long, drawn out process. As older, tech-challenged folks, Rick made sure our settings were correct in the vehicle, ...
Rick Stern was prompt, knowledgeable and patient. I test drove a car, liked it and bought it! This was the smoothest, easiest and fasrest car buying of my life! I look forward to an enjoyable Honda experience. Thank you Dover Honda.
Paula was the best car sales person I've ever dealt with... Amazing, efficient, attention to detail, courteous, sincere, knowledgable, responsive, honest, smart, patient. I have never liked the car buying experience. I am 57 and have purchased roughly 20 vehicles in my lifetime. This transaction was all done remotely, via text and email. I inquired about a specific car at 10pm on Thursday. Although the dealership was closed I got a text assuring me someone would be in touch in morning. Sure enough, first thing the next morning, before dealership was even open, Paula contaced me! She respected my time and interest ...
Instantly liked the look of one of the 2020 CR-Vs on the lot. Rick gave me the keys to test drive it. I liked it, asked for a price quote and BOUGHT the car. Rick was very helpful in going over all aspects of the car. Plus he recommended Hondatechtutor.com which is very helpful also. This was the quickest car buying experience I've ever had. Thank you Rick. I love the car.
This is the second time Paula has helped me to buy a vehicle and both times she has been an amazing person, extremely helpful to find the best options and to accommodate my needs. She has always a smiling and welcoming face! Paula has been the best since I first met her at Dover Honda in 2016 and I will always look for her any time I need I vehicle. I recommend Paula with no hesitation!
Ken took great care of me, said oil change and tire rotation would be less than an hour and 45 min later I was gone.
Paula and Bob were fantastic. They made the process easy and fast and were responsive and helpful every step of the way! Getting into my new Pilot was a great experience and I love my new car!
Super customer service at this dealership. Paula and company went above and beyond to make the whole buying experience great. This is my 3rd HONDA - 2nd purchase at this dealership and couldn’t recommend it more. Love my car!!!
Recently completed my second acquisition of a Honda Pilot Touring from Rick Stern at Dover Honda. The process was smooth, easy , quick & efficient. There was no high pressure and they were very fair on my trade-in allowance. The first time I dealt there was a purchase but this time I leased because the leasing deals were so good. I tried to compare proposed deals for the same car with 3 other NH Honda dealers- the experience with those other dealers was degrading at best and a complete waste of my time. Next time I will simply call Rick Stern.