Quick and friendly. They not only do the oil change but take a step further by washing and vacuuming your car.
Everyone was very cordial and professional, especially Caitlin and Marsha. What I did not appreciate was the multiple emails I received despite the fact that I had already set an appointment to test drive a 2016 Honda CRV. It was obvious that the history of email contact was not reviewed before additional emails went out, or it is an automated system that does not know that other emails were sent out. Either way, that needs improvement.
I can't say enough good things about the people I dealt with at Dover Honda. Kris ("Kris with a K") Adams was so helpful and honest and so not like your old school high pressure salesman who just wants to take your money and send you away. Kris sat with me and showed me how to work my 21st century space car and stayed with me until I knew how all the features worked. His customer service was above and beyond what I expected to receive at a car dealership. Cody Davenport was so great working the financing for me. ...
Was looking to purchase an Accord Touring Edition in a specific color combination and Dover Honda was able to find me that car. Rick Stern and the staff at Dover Honda made this the best new car purchase I have ever experienced. I appreciate that Rick was able to get the paint protection film and other accessories I wanted on the car installed during the prep process.
This is my second experience purchasing a car at Dover Honda. It was Paula Redden’s incredible attention to the customer experience from my first visit that brought me back. She treats all of her customers with the same level of understanding, humor and compassion-as though they were close friends or even family. Admittedly, car shopping has always been somewhat intimidating to me as a result of the negative stigma and connotations associated with car dealerships in general. Knowing her customers as well as she does, Paula connected me with Kris Adams who, in the simplest terms, just gets it. ...
Once again am very satisfied with Dover Honda. I have been a client. Since 2017 and recently got a new Honda CR-V 2019. Thank you again Al Lepler you are always pleasant and very knowledgeable! The financing piece was very easy thank you Cody!
Al Lepler and the team at Dover Honda did an outstanding job helping me find a used vehicle! Friendly, courteous, professional with enough personality to keep me comfortable during the process. Worth going back!
Oil change and tire rotation out pretty quick.
This has been the best vehicle buying experience I have ever had! Paula was a pleasure to work with along with John. John took the time to explain all the new buttons I have with my Ridgeline! Thanks Paula for finding the perfect truck with all the bells and whistles I asked for. Cody from finance was awesome and knowledgeable Laura